Re:Why getting the Obamacare exchanges to work was difficult
by mkr-hn on Tuesday October 08, 2013 @10:00AM
(#6514936)
I was right: https://news.ycombinator.com/item?id=6514775
Poorly-implemented technology was at the core, but it happened because of a flawed and entirely political process.
Certainly the design is the root of the problem. You have to "apply" before you get any information. When I say that the team screwed up, I definitely include the people who designed it, not just the programmers who implemented it.