Re:Postmates CEO tells customer to 'f--- off'
by joshwb84 on Monday September 16, 2013 @01:18PM
(#6394387)
Did you employ any other practical/teachable techniques to "manage your state of mind"?
[ Parent
| on HN ]
Re:Postmates CEO tells customer to 'f--- off'
by andrewljohnson on Monday September 16, 2013 @01:23PM
(#6394417)
1) The one I mentioned (don't start out your day with support) is important. Have breakfast first, drink your coffee, read Hacker News.
2) Take a break. We answer support even nights and weekends, and this is important in connecting with users early on, but on nights when you aren't in tip-top shape, just don't do it.
3) Complain to your co-workers. Venting helps.
4) Strenuous exercise really helps. Nothing like a 20 mile hike to clear your mind.
5) Vacations without internet access.
And of course, make your product better! Fixing bugs is usually a better way to stop complaints than adding features. People thanking you for your work is a soothing balm, and you can eliminate a lot of harsh complaints. I'm not sure how actionable the advice is, but hang in there and do good work, and ceterus paribus, it will be a fulfilling existence.