Re:ODesk vs Elance vs Freelancer vs Guru
by RougeFemme on Sunday September 08, 2013 @08:10PM
(#6351141)
I've worked as a remote (U.S. based) independent freelancer through Elance and Odesk. I've had positive and negative experiences on both. They both do a decent job of minimizing the risk of non-payment on fixed-price projects, but, as you point out, one of the biggest challenges is nailing down the requirements. I understand that requirements can and will change but there have been times when I've spent an inordinate amount of time going back and forth with my point of contact (who often doesn't really know what the primary customer wants). There have been times when I've pulled the plug and just told the client we weren't a good fit.
I've also learned when to recognize that the clients are looking for speed/volume vs. quality. I know there are often tradeoffs but some clients just really don't seem to care about quality; they are middlemen who just want to throw something over the fence to the client.
Communication and cost are the main problems.
Usually clients have a hard time explaining exactly what they want and our visions might differ. When I turn in results, they are often different than what the client first imagined they'd be, but through iteration and conversation I can help the client clarify what they want or realise something else 90% of the time.
Time is another big problem. When you want something done in X time, I will do my best to catch that time. Sometimes this means discussing with the client until the feature list is cut down to a deliverable size. Other times it means sacrificing future flexibility of the code. I always try to get the best balance between "speed - quality - price" for what the client needs, but it's easy to miss.
Almost always, clients have an unreasonable expectation of what is possible.
I'd say at least 70% of my job is helping the client decide what they even want me to build for them.
Disclaimer: I have never worked through any of the sites listed in OP. My main source of clients are HN, my blog, twitter, and past clients.