Sometimes those of us so ingrained in the world of HackerNews forget what life of people in other fields of work is like.

I highly doubt this was a jedi-level intimidation tactic from the handbook they provide to the switchboard operator after training them to respond in sophisticated ways to people calling in.

Rather, I'm more convinced this was the train-of-thought: Someone's calling, the call is weird, lets get their name.

I'd like to believe that a phone operator at that level would not have clearance to see that type of information on a whim. I'm not saying its impossible, but if it were that available the Snowden revelations would have occurred much sooner.

how would the call centre operator know it was Skype? I only knew when I heard the particular disconnect sound, and she wouldn't even have heard that.