Show HN: Mobile feedback your users will love

Re:Show HN: Mobile feedback your users will love by gfodor on Wednesday August 28, 2013 @07:59PM (#6293438)

This seems really smart. It would be fun if the author could post some metrics here. I'd be really curious if you guys ran a split test of audio vs text feedback to see how the numbers change. It seems obvious this will lower the barrier for many people to leave feedback. If you have hard numbers on this that are convincing, they should definitely be front-and-center on your website.

One potential concern is that spoken feedback on the whole will be less precise and clear than written feedback. In general though I've found feedback from users is generally pretty poor on the signal to noise ratio anyway, giving only broad strokes of where problems are, so this might not matter. As a fun bonus with audio feedback you can pick up their tone of voice to gauge just how pissed off and frustrated they really are!

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Re:Show HN: Mobile feedback your users will love by willwhitney on Wednesday August 28, 2013 @08:05PM (#6293464)

From our pseudo-scientific testing, we got ~5x voice feedback over email feedback. We're still early in the process, so we don't have any rock-solid numbers.

One advantage we found from spoken feedback is that on mobile, people tend to be unwilling to type out a very detailed report, whereas that same level of detail is pretty fast to say.

And yeah — you can definitely tell how happy (or unhappy) they are with the product :)

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Re:Show HN: Mobile feedback your users will love by roadg33k on Wednesday August 28, 2013 @08:11PM (#6293494)

Interesting.

Im curious, Are you also getting blank audio files?

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Re:Show HN: Mobile feedback your users will love by willwhitney on Wednesday August 28, 2013 @08:14PM (#6293507)

We only upload files that are at least two seconds long to prevent exactly this problem.

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Re:Show HN: Mobile feedback your users will love by roadg33k on Wednesday August 28, 2013 @08:09PM (#6293479)

+1 for Split testing Audio vs Text.

My personal opinion is that text feedback would better for a development team to understand and work on.

If it is to be added to a popular app, you may notice a lot of noise and by noise, I don't mean audio noise :-)

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Re:Show HN: Mobile feedback your users will love by willwhitney on Wednesday August 28, 2013 @08:12PM (#6293495)

We're also working on offering transcription, so the devs can pick whether they want audio or text.

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Re:Show HN: Mobile feedback your users will love by bostonvaulter2 on Wednesday August 28, 2013 @08:29PM (#6293562)

It would probably make sense to offer the transcription as a paid service but leave the audio-only as free. If my app was released I would definitely think about using this service! I really like the idea!

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