Yeah, you're right that was probably a bit harsh given that I'm just running from what I've heard from others, and the fact that last year they were still charging $150 for registration. But who am I to know - I don't want to be one of those token HN trolls who pays out on people for the sake of it so I retract my initial comment.

> MelbourneIT are huge and generally have a pretty decent reputation.

Clearly you have never used their ticketing system.

I can vouch for that. From my experience this is how it their tech support works.

You raise and issue and they give you a ticket to track the issue.

They then send you an e-mail asking for more details.

You reply with the details and then they send you another e-mail saying the issue has been escalated.

A little while later you get another e-mail asking for the exact same details as the first e-mail, so you send them the same details.

You then get another e-mail saying this issue has been escalated.

Guess what happens next.

You guessed it, they send yet another e-mail asking for the exact same details you have now provided on two occasions.

They bounce you around in an infinite loop with a continual stream of spam e-mails until you finally get fed up and close the ticket.

MelbourneIT have incumbency and good marketing. I've never been all that impressed with their prices or service.

When we used to have MelbourneIT they sent us an email with our login password in it in a promotional email. When I inquired how they could possibly be properly securing my account when if they where storing my password in some recoverable fashion I got a form letter back stating they followed all the industry security practices. Needless to say I started the transfer of all our domains that same day.

Their exact response: "Our systems follow strict security measures and only enables us to send the password out to the main email contact in case of password recovery being requested. So rest assured your account password is safely stored with us. "

Had. Until now.