I hope it's better recently. I've only been through Toronto Pearson twice and it was a royal screw up each time: luggage for my entire plane was sent to the wrong area and nobody knew where it was, it took 3 hours to figure it out thus missing connecting flights for 300 people, harassing immigration officers as we tried to make alternate flight arrangements because it was a no cell phone area (where were we supposed to go?), customs hand searched my bags both times and on and on.
I've since decided not to fly into North America via Toronto from now on it was so bad.
I dearly love my Canadian neighbors so I hope they've since straightened it out.
Re:Defeated
by ubernostrum on Monday August 26, 2013 @09:38PM
(#6280949)
Meanwhile, a couple years ago I was flying in through Toronto, and had been re-booked (from United to Air Canada) because of a delay. Which meant my bag arrived on a different flight than I did; the customs and security folks were all as nice as could be when I explained the problem, gave me no hassles about it, and got me through the process of claiming the bag and getting it through immigration pretty quickly once it arrived.
I'm kind of scratching my head here, because that doesn't jive with my experiences (and I do have plenty of experience of entering Canada there as a non-Canadian -- in fact, I've done it twice in the past month). Some times of day the lines are a bit longer than others, but I just don't know of anything else that I'd consider to be bad about it.