As from the start of the cooperation, which will be
activated upon the registration with the German Federal
Financial Supervisory Authority, Bitcoin Deutschland GmbH
will become Fidor Bank AG’s so-called “tied agent” to
conduct the bitcoin trading for Fidor Bank AG on
bitcoin.de.
https://blog.bitcoin.de/en/bitcoin-de-und-fidor-bank-ag-vere...
That might help them with most of these things.