Re:Twilio Phone Call Automation
by sologoub on Monday August 12, 2013 @12:57PM
(#6200242)
Used Twilio at two companies, primarily for voice. Support has always been stellar. The biggest advantage has been not worrying about infrastructure as we grew from X,000,000 minutes per month to XX,000,000. Essentially, you convert any CAPEX to OPEX, with all benefits and penalties thereto.
SMS, we had to move over in a pinch (less than a day from zero to production), so integration is definitely super easy. Our volume was much less impressive - XXX,000 per month.
The biggest outages have been during elections season. That said, Twilio has taken a lot of steps to ensure that won't happen next time around. The response times and follow-ups to any outages have always been very quick and transparent, which is all one can ask of a vendor.
As far as I know, Twilio is still the major provider for that company, but I have moved on to ad tech space. :)
SMS, we had to move over in a pinch (less than a day from zero to production), so integration is definitely super easy. Our volume was much less impressive - XXX,000 per month.
The biggest outages have been during elections season. That said, Twilio has taken a lot of steps to ensure that won't happen next time around. The response times and follow-ups to any outages have always been very quick and transparent, which is all one can ask of a vendor.
As far as I know, Twilio is still the major provider for that company, but I have moved on to ad tech space. :)