Including "friends and family". (Except for OSS and local user group training...)

Family? Yes, family. I only do free computer work for my spouse and her mom. No one else. Any siblings, aunt's, uncles, neighbors, etc... get the standard look of stupidity and are referred to my cousin who will charge them, but does good work.

This is for designers, but does it feel familar? http://vimeo.com/22053820

Ha! The gentleman who never paid me because he was full of excuses, once bemoaned a client not paying him. And he posted this to his Facebook profile. The irony was not lost on me.