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Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by ck2 on Friday August 09, 2013 @07:26AM (#6184944)
low turnover = higher profit

longer term employees = more knowledgeable = better customer service

some decade walmart and target might get a clue about this

Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by jmduke on Friday August 09, 2013 @10:44AM (#6185951)
The implication that Walmart and Target executives have a worse idea about what's best for their business model than someone who reads an article about CostCo is hilariously disingenuous.
Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by mikeash on Friday August 09, 2013 @10:59AM (#6186039)
The implication is that Wal-Mart and Target executives have a worse idea about what's best for their business model than Costco executives, which is not necessarily correct, but neither is it obviously wrong.
Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by toomuchtodo on Friday August 09, 2013 @11:39AM (#6186280)
Walmart employees are HEAVILY subsidized by welfare programs; to my knowledge, Costco employees are paid well and do not need these programs.
Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by endeavor on Friday August 09, 2013 @07:53PM (#6189345)
Are you talking about Costco? I like Costco, but they have so few people out on the warehouse floor, and those that are there dress like civilians so it's hard to find them. My takeaway is that there is zero customer service, aside from the cashier. Everywhere else I am on my own.

If only I could get back a fraction of the time I've spent searching for products that they moved from one aisle to another.

Re:Costco CEO Craig Jelinek Leads the Cheapest, Happiest Com... by mtew38 on Friday August 09, 2013 @10:32AM (#6185869)
I'm not sure that formula works as well for retailers like Wal-Mart. The nature of wholesale operations is less labor intensive, and the value of wholesale labor can increase greatly with more experience and knowledge like you're talking about. Compare that to Wal-Mart - 10 years of experience isn't likely to make you a much better employee than 1 year.