The problems with Google start at the very basics of communication, with their policy of providing just one email adress (and nothing else) where you may or may not get an answer, effectively handling incoming requests more like petitions than providing real communication.

This is in constrast to many other big companies where you get at least some reply (although it's often canned and not very helpful, but still more than a generic auto reply), or where you can call a more or less expensive hotline, so you can at least pay them for hearing your voice.

This behaviour of Google is so restrictive that it even violates consumer protection laws in some countries. For example, here in Germany they got into trouble because they violated the so-called "Impressumspflicht". This law requests that they have to provide (among others) at least one postal address and one telephone number on their website, and that they can actually be contacted by those, in 60 minutes or less.

http://translate.google.de/translate?hl=de&sl=de&tl=en&u=htt...

http://translate.google.de/translate?hl=de&sl=de&tl=en&u=htt...