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Re:Dear American Airlines... by Quarrelsome on Monday May 18, 2009 @07:23AM (#614777)
Not sure about firing the entire dev team. You don't even know what the back office is like. Who would maintain the existing system or handle the change over?

Just get some people to work on the design and work with the existing dev team and sack the current design team.

Re:Dear American Airlines... by dcurtis on Monday May 18, 2009 @07:46AM (#614799)
You're right. I meant design team. I changed it from "web" to "design."
Re:Dear American Airlines... by antidaily on Monday May 18, 2009 @08:41AM (#614850)
Ever worked for a company of that size? I'm willing to bet their designers are as frustrated as you.
Re:Dear American Airlines... by thorax on Monday May 18, 2009 @09:13AM (#614901)
I agree-- they're probably pulled in lots of different crazy directions by marketing and branding teams who dictate how the site should look.

Firing that web design team shouldn't even be on the list-- it should be more about firing the exec who didn't push hard enough internally to focus on usability over all of the zillions of other priorities the front page of aa.com would have.