Re:Microsoft's Surface sales figures are in, and they're hid...
by btown on Tuesday July 30, 2013 @11:39PM
(#6131767)
The sad thing is that I know that there are brilliant enough people at Microsoft to ask the right questions, to drill down in their focus groups and figure out that the horse & buggy owners could actually really use a buggy, not just a faster horse. As startup people, we try to do this every single time we talk to someone! But somehow the institution doesn't allow those people to ask the right questions and act upon the answers - rather, it seems to encourage the short-sighted, iterative questions that would lead to the "faster horse," or in this case a whole bunch of tiny features that miss the big picture.
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Re:Microsoft's Surface sales figures are in, and they're hid...
by chii on Wednesday July 31, 2013 @12:47AM
(#6131972)
Its because the people who makes the decisions are too far removed from the people doing the actual work.
In an industrial/manufacturing setting, this might work because the people doing the work isn't doing anything creative (just labour). In a research and development setting, this cannot work because a decision needs to be made using information obtained from "the trenches", and management often are not in the trenches.
This is why small startups are always more agile and moves fast, can come up with products that suite their target better than a corp. I dont think this can change, unless the corp change their method of operation from a hierarchical one to a very flat, self-managed groups of small people, and trim the fat out. This has to start with "trust", and now-a-days, trust is hard to come by.