Well, when I signed up online to their service I created a password. A few months later I went to login to figure out why our bill was so much but apparently the account wasn't working. I rang them, didn't remember setting a "phone password" so reset it then they said "Oh your password has been blahblahblah and blahblooblah before". But I'd only have used them online. And since I didn't remember setting it because they didn't offer me a "memorable question" reset. They just read my online passwords out to me.