I don't see that net neutrality has much to do with it. I think that your other reason: monopolies: is the sole reason for these problems.

I have never had any of the problems described in the article. I live in the UK, and use a small ISP that prides itself on giving me a high quality service. And I get it.

Edit: downvoting? Really? If you disagree, then why not provide an actual explanation of why fixing the monopolies won't fix this problem on its own in a reply?