We've been with Twilio for years and have received excellent service. Billing issues are always serious, but its nothing compared to a call routing issue, and when it comes to call routing Twilio has been flawless. I'd much rather call my bank and discuss an overdraft fee then call a client and explain why their calls were not routed properly.
In the years we've been with Twilio, we have not experienced any significant downtime. Compare that to one of their main competitors that experienced eight consecutive hours of downtime during business hours earlier this year, and I'm confident we're in good hands.
We came up way short for you this morning - committed to making it right.
When you get some time (I'm sure you have none right now), read some of the Dreamhost discussion below. You folks appear to be doing an excellent job responding to this.
If this has happened to your account, please send an email to [email protected] where we have our support team working on making this right for everyone affected. We are spinning up additional resources to make sure every customer issue gets resolved as quickly as we can.
Link for this article goes to our status board which serves as the authoritative source of information on this incident. We will be delivering updates every half hour or as new information becomes available.
We are very sorry. This is far short of our commitment to you. We'll have more on the incident and what we will do to make this right later today.