Re:Spolsky: Why Circuit City Failed, and Why B&H Thrives
by quizzical on Wednesday May 06, 2009 @03:54PM
(#596599)
This is a strange article to give much attention.
He states that he doesn't actually know how B&H is doing financially so there isn't any proof that they are a successful business other than his description of personal experience. He states that they are not open for business as much as they could be which I would find annoying as a customer. The site shuts down that often? You gotta be kidding me.
Any business trying to compete on thin profit margins and/or is too dependent on loans to keep their business running is certainly not going to thrive in this economy. Unfortunately, I don't think customer service will be the deciding factor for many companies right now.
But yeah, as far as personal experience I avoided Circuit City too as the only experiences I had were so negative. I wouldn't say other stores like Best Buy have any more than a tolerable customer experience on average.
He states that he doesn't actually know how B&H is doing financially so there isn't any proof that they are a successful business other than his description of personal experience. He states that they are not open for business as much as they could be which I would find annoying as a customer. The site shuts down that often? You gotta be kidding me.
Any business trying to compete on thin profit margins and/or is too dependent on loans to keep their business running is certainly not going to thrive in this economy. Unfortunately, I don't think customer service will be the deciding factor for many companies right now.
But yeah, as far as personal experience I avoided Circuit City too as the only experiences I had were so negative. I wouldn't say other stores like Best Buy have any more than a tolerable customer experience on average.