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A comment on Google Consumer Surveys: Measure site satisfaction in real time. Parent comment

Re:Google Consumer Surveys: Measure site satisfaction in rea... by beat on Tuesday June 25, 2013 @05:58PM (#5942730)
I wonder more what the self-selection for people who are willing to fill them out does to the results. Is it really accurate if you get, say, a 1% completion rate? Do those 1% represent the actual users?
[ Parent | on HN ]
Re:Google Consumer Surveys: Measure site satisfaction in rea... by pmmucsd on Tuesday June 25, 2013 @06:05PM (#5942758)
One thing to consider is that some of the questions are open ended and ask about how your site could be improved or what users find most frustrating. Even with a handful of responses from a non-representative set of users you can get useful information to improve your site.
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