Re:Ask HN: Do you think phone support is needed?
by northband on Tuesday June 25, 2013 @06:16AM
(#5938463)
I agree.
In our case it would be nice to have an account manager. As far as phone support I think the idea itself is comforting, however, it doesn't mean a solution is going to be fixed any quicker.
Regardless of the means - whatever you use has to work. I can't recall what it was but I had some sort of situation where you had to call and leave a message for support (ISP maybe?). The idea seemed ridiculous, but I was assured that it would work. Low and behold, it did - this business promptly returned calls and sorted out support issues. SO despite the weirdness of it, it did in fact work.
In our case it would be nice to have an account manager. As far as phone support I think the idea itself is comforting, however, it doesn't mean a solution is going to be fixed any quicker.
Regardless of the means - whatever you use has to work. I can't recall what it was but I had some sort of situation where you had to call and leave a message for support (ISP maybe?). The idea seemed ridiculous, but I was assured that it would work. Low and behold, it did - this business promptly returned calls and sorted out support issues. SO despite the weirdness of it, it did in fact work.