Oh, thats really annoying. I don't have a fantastic connection myself at home. I'll look to use link conditioner to see if I can make re-connect more aggressive and try and solve your issue. Would be great if you hit us up on support email (via our site) and I can send you on development beta's to see if we're moving in the right direction.
Applescript know in place @ http://www.radioformac.com/#mediakeys
Thanks for the suggestion.
As a workaround to the missing media keys support because Apple won't allow it: You could provide a little AppleScript interface, so that everyone could configure own global shortcuts with FastScripts. If that makes sense. Don't know if that's possible to implement.