Re:Buying the new MacBook Air
by guiambros on Tuesday June 18, 2013 @12:29AM
(#5897551)
I've never been an Apple employee, but read enough about their sales tactics. Probing <> Underselling.
If you know you want to buy a MacBook Pro, they'll be glad to take your money. But if you demonstrate that you're not sure about which model is more appropriate for you, or you seemed uncertain about the differences between a MBP and a MBA, that's when the "[P]robing" and the "[P]resent a Solution" make sense.
It's a lot better to have a happy customer today (even if for a lower ticket price), than an undecided and confused customer for the rest of the week/month. (Or, worse, with buyer's remorse for years).
That's the opposite approach of most other retail shops. The sales person usually pushes for the most expensive item first, usually motivated by the direct commissions model. Good for him/her and for the store, but not always in the best interest of the customer.
If you know you want to buy a MacBook Pro, they'll be glad to take your money. But if you demonstrate that you're not sure about which model is more appropriate for you, or you seemed uncertain about the differences between a MBP and a MBA, that's when the "[P]robing" and the "[P]resent a Solution" make sense.
It's a lot better to have a happy customer today (even if for a lower ticket price), than an undecided and confused customer for the rest of the week/month. (Or, worse, with buyer's remorse for years).
That's the opposite approach of most other retail shops. The sales person usually pushes for the most expensive item first, usually motivated by the direct commissions model. Good for him/her and for the store, but not always in the best interest of the customer.