We'll definitely be adding something like this in the near future -- we actually rushed to finish up our website yesterday due to all the press discussion about the NSA stuff -- we were planning to launch in a week with a much nicer website / support stuff in place.
Thank you for the comment, we completely agree.
Please consider a prominent and easy way to recycle these phones, whether re-use, recycle or repurpose. For instance, pre-paid, pre-printed, anonymous mailing to a recycle center.
Sincerely.