I agree with the rest of your comment, but... a single nine service? You think they have 36.5 full days of downtime yearly, 3 full days monthly, 16.8 hours weekly, or 2.4 hours downtime every day? That's certainly not the case.

Not to mention that often when they have issues it only affects a subset of customers.

https://en.wikipedia.org/wiki/Nines_(engineering)