Re:Comparing alternatives to ZenDesk
by jmathai on Sunday May 26, 2013 @12:58PM
(#5771602)
+1 for HelpScout. Their email integration is a god send. Your customers will never know that their support emails are going through a support desk system. It looks and feels like email <-> email communication.
We were using ZenDesk for about 2 months and it was killing my productivity. The web interface was slow and clunky. I dreaded opening support tickets.
With HelpScout I do a lot of the management directly from Gmail. Their web interface is very responsive but I don't normally have to use it.
Re:Comparing alternatives to ZenDesk
by gmays on Sunday May 26, 2013 @01:36PM
(#5771753)
Ditto. I love Help Scout as well. I just started with it last week and it was a pretty easy decision. I messed with ZenDesk last year as well, and it was just too much. Since I do most of my work through Google Apps this was perfect.
We were using ZenDesk for about 2 months and it was killing my productivity. The web interface was slow and clunky. I dreaded opening support tickets.
With HelpScout I do a lot of the management directly from Gmail. Their web interface is very responsive but I don't normally have to use it.