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Re:Comparing alternatives to ZenDesk by lwhalen on Sunday May 26, 2013 @12:00PM (#5771414)
What about RT? It's self hosted and free as in speech AND beer. There are also support packages available from BestPractical if your company needs them.
Re:Comparing alternatives to ZenDesk by snuxoll on Sunday May 26, 2013 @01:47PM (#5771794)
RT doesn't meet the criteria of "easy to use and setup", unfortunately. Great product, but installation isn't anywhere as simple as signing up for these SaaS products.