To be honest, everyone else is probably used to problems like this now, to the point that it's not really news.
Well, difficulty transfering money, why sure. But MtGoxes account being shut down, that would be news.
Perhaps the nice lady should've stated which bank is telling her bullshit. Name and shame.
Funny how this journalist is the only one having gotten that. Seeing as MtGox is the biggest exchange, that would've been quite the news otherwise, but it isn't, because it's so far working for everybody.