Re:Ask HN: Frustrations with PCI-DSS, HIPAA, SOX compliance?
by rpug on Monday April 29, 2013 @05:31PM
(#5628955)
A case management system and a wiki has typically been how I have done this. It can be a little tough though because these tools aren't necessarily built for this type of workflow. Perhaps RT does a better job than some of the other options which really want to be a support ticketing system or a bug tracking system rather than a change management system.
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Re:Ask HN: Frustrations with PCI-DSS, HIPAA, SOX compliance?
by WestCoastJustin on Monday April 29, 2013 @05:39PM
(#5628999)
Yeah, we only have 4 people in ops and about 20 in development. We have daily standup where the ops guys and 1 person from dev meet (total 5 people). We discuss what is happening Past and Next 24 -- this takes about 10 minutes. The process is super light.
We also use puppet with git. This allows us to version everything that goes into production via a puppet tweak. This is great for rolling back changes or getting an of what was deployed. Like I said, read that visible ops handbook.