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A comment on When empathy becomes insulting. Parent comment

Re:When empathy becomes insulting by LargeWu on Thursday April 25, 2013 @03:52PM (#5609455)
Southwest has pretty good customer service, as far as airlines go anyway, and they're profitable, and operating on very thin margins.
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Re:When empathy becomes insulting by monkeyspaw on Friday April 26, 2013 @01:29AM (#5611637)
Yes, they do. I recently had a bad experience with flights on SW, and their cust service rep had to charge me $50 to change the flight.

I emailed a few days later and explained the situation. Without a delay, they refunded the $50, then gave me and my travel companion $100 vouchers for the hassle.

It wasn't even their fault -- SFO was having weird tech issues.

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