Every story and comment from the Hacker News API, in a layout borrowed from 2001.
A comment on When empathy becomes insulting. Parent comment
Zappos can do it because they have HUGE profit margins on luxury/unique products, and those margins pay for customer service.
Whereas AA can't because they have negligible profit margins on a completely price-sensitive hightly competitive landscape
Zappos can do it because they have HUGE profit margins on luxury/unique products, and those margins pay for customer service.
Whereas AA can't because they have negligible profit margins on a completely price-sensitive hightly competitive landscape