Re:When empathy becomes insulting
by DanBC on Thursday April 25, 2013 @02:38PM
(#5609042)
Bigger businesses also have more customers.
The article mentions American Airlines. They have about 70,000 staff, and millions of customers.
When you have that many customers you need a way to weed out the people who could, but don't, follow simple documentation so you can spend time on people who have fixable problems.
The article mentions American Airlines. They have about 70,000 staff, and millions of customers.
When you have that many customers you need a way to weed out the people who could, but don't, follow simple documentation so you can spend time on people who have fixable problems.