Also, I'm still disappointed that they discontinued Kiln for self hosted servers. They did that silently.
Regarding Kiln for self hosted: At Fog Creek, we've always said we don't want your money if you're not amazingly happy. We're not taking your money right now because we're not certain we can make you amazingly happy... yet.
We found that the installed Kiln customer experience was not up to our standards as a company, so we've deferred taking on new installed customers until we're satisfied that they'll be amazingly happy with our product.
We prioritized on our On Demand environment because that's where the bulk of our customers and revenue are. We still want to find a solution for our self hosted customers as well, but it wasn't our immediate priority and we weren't going to hold up shipping Kiln Harmony until we figured out what we were doing with self hosted installs.
One of his recent articles: http://www.joelonsoftware.com/items/2012/07/09.html also reads a little bit like bashing his own product FogBugz and advocating that it's a bit useless:
"Do not allow more than two weeks (in fix time) of bugs to get into the bug database." "Then close as “won’t fix” everything left in the bug database. Don’t worry, the severe bugs will come back."
Maybe they discontinue FogBugz soon and only concentrate on the more hip Trello?