Re:Designing a modern email
by jmharvey on Thursday April 11, 2013 @04:53PM
(#5534715)
If the goal is to make an email feel like it's written by a human being, why not emulate what human emails actually look like? Does the author photo actually make it feel more human, or less? I can't think of a time I've ever gotten a real-person email that included a picture of the sender.
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Re:Designing a modern email
by efedorenko on Thursday April 11, 2013 @05:46PM
(#5534994)
Because this would be a lie. We don't try to fool our users by sending them fake personal emails - who would believe that CEO actually emails every new user? But we want to show that there is a really small team behind the product, and you can get in touch with anyone just by replying to email. Every reply goes directly to the person who wrote email, not a support inbox.