Re:How can we get Google Support?
by mayukh on Wednesday April 10, 2013 @11:42AM
(#5525802)
I actually see this as an opportunity for Google to experiment with customer support. Seems that a lot of people are willing to pay for some basic level of support - so why not test that hypothesis ?
Setup a separate Customer Support organization for specific services. Staff with lower-skilled folks from cheaper locations (since cost seems to be such a huge concern). So a $X yearly plan entitles you to Y number of queries and gets you a response from customer support in N days.
For example a $20,000 per year engineer (very reasonable in lower cost locations) would require 2000 users paying 10 per year to breakeven.
Setup a separate Customer Support organization for specific services. Staff with lower-skilled folks from cheaper locations (since cost seems to be such a huge concern). So a $X yearly plan entitles you to Y number of queries and gets you a response from customer support in N days.
For example a $20,000 per year engineer (very reasonable in lower cost locations) would require 2000 users paying 10 per year to breakeven.
The question is why would google even bother ?