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Re:Tips for Difficult Conversations by tezza on Tuesday April 07, 2009 @12:46PM (#551222)
Maybe worth mentioning again:

* Try using the personal pronoun "I" as much as possible.

This is used in the 7 rules itself "I... and I... and I..."

* Try to have the difficult conversation 1 on 1 and face-to-face

Avoid situations where there is more at stake for the person you are having the difficult conversation with.

Re:Tips for Difficult Conversations by firebug on Tuesday April 07, 2009 @02:19PM (#551380)
True. Helping someone to save face should never be underestimated.