Help – all Dropbox files gone
i woke up this morning to find all my dropbox files gone. I went to dropbox website and my folder is empty. I am writing a PhD and my latest rewrite is in there.
Any idea what i can do? contacting dropbox seems impossible.
?????? thanks
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“Q: How do I recover deleted files? A: You can recover any file deleted in the last thirty days from the Dropbox website.” https://www.dropbox.com/help/296/en (Dropbox Help Center)
Twitter: https://twitter.com/dropbox
Support: https://www.dropbox.com/support/login
Forums: https://forums.dropbox.com/
If you are still having an issue, you can email me directly at graham (at) dropbox.com i'll do my best to help.
Graham Dropbox Support
Sorry to hear about the loss. I hope you can get your files back.
EDIT: I've not used Dropbox. I gather from gokce's comment that you did have local copies, but Dropbox deletes them when they are deleted from Dropbox. That's unfortunate.
In fact it would not be a bad idea to keep many extra copies of an important document like a PhD thesis as it evolves. Either install and use a revision control system, or just save a copy every week with the date added to the filename.
If you're using something other than than one of those two filesystems, you should probably know how to handle this yourself.
However, Dropbox on OS X has a cache file at ~/Dropbox/.dropbox.cache – so if OP uses a Mac, chances are he won't need an undelete utility.
More info: https://www.dropbox.com/help/296/en
[1] http://ollydbg.de/Paperbak/
It does remind me of how PGP used to be exported out of the US, due to government regulations: http://www.pgpi.org/pgpi/project/scanning/