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Re:Dell support service can’t tell between a 720p and a 1080... by pixl97 on Sunday April 07, 2013 @12:33AM (#5506115)
The problem with Dell is they change part numbers so fast that a particular part number replacement not be available, you then run not well trained techs trying to figure out which newer part number actually works and is equivalent on your model.

Last year I purchased three XPS 17 laptops within 3 months of each other for a client. Each time I had to choose slightly different options as they didn't offer the exact same configuration each time.

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