EA still does make great games, sometimes. Their problems tend to be more toward customer-hostile actions (see: SimCity, the myriad Origin customer service horror stories, the letter that spawned this thread) and their tendency to eat smaller studios that were fan favorites before their acquisition (BioWare, Maxis, and so on). That last one is important to understand the vitriol thrown at the company, I think; it's a bit galling to see a franchise like SimCity, that touched so many people's childhoods (like mine), become the joke that it has.