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Re:I'm disappointed by Instacart by Pwnguinz on Tuesday April 02, 2013 @04:01PM (#5481751)
> including an opaque policy regarding tip dispersal

According to Instacart's FAQ[1]:

"Can I tip my Personal Shopper?

Yes! Tips are not required or expected, but Shoppers appreciate them and receive the full amount. After delivery, you'll receieve a link via email and text message that you can use to leave a credit card tip."

I am not affiliated with, nor do I use, Instacart or any similar/competing delivery services. Just pointing out what's listed on their FAQ.

I could be making a mistake and perhaps not understanding the difference between "Personal Shopper" and "Driver" (as used in your context). Are there two individuals that perform the shopping/delivery: one shops for the item, and another delivers it to your door, and the tip only goes towards the shopper?

[1] https://www.instacart.com/faq#q11

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