Trust is a big ingredient here. You have to foster an environment of trust. Do your reports trust that if a problem is brought up, that the focus is on solving the problem through better training or modifying process? Or are they fearful because they worry that they will be singled out?

I feel like the article fails on that point. If a meeting becomes about how the team can better light a fire under Ted's lazy ass, that will be worse for the team than even the private criticism, I think. It doesn't help build trust.