I am not sure I agree. I don't think that their customers want to be dragged into any of this, they just want working mail... and will be unforgiving when the service is down.

As for being a "defender and promoter of women in tech" -- I guess it really depends on if you see her as the victim or the bully in the situation. Being a defender and promoter of bullies in tech is a far less noble badge to wear.