I just read news in my local newspaper that they were going to hire 360 guys while they were laying of 200 (mostly from far-flung regions).
As per what I read on HN, the interview process is very long (around 8 months I read). So instead of spending another 8 months hiring those 360 guys, they should instead transfer those 200 to some kinda special service review team directly interacting with customers and doing those weird tests they often do for color shades (just pick random people and ask whats kinda painful to use their service).
P.S: It would be a lot better if they also had a 'human' review team to review banned accounts. This would eliminate the errors made by the algorithms. Since the industry standard for fraud is just around 1.5% the review team should be able to handle it easily.
http://googleblog.blogspot.com/2009/03/changes-to-our-sales-...
... and reroute them into some sort of review team so that these kinds of errors don't happen again to what looks like lots of people over several Google products?
That's one way to keep their "do no evil" dream alive.
Clearly you would think sales and marketing people would have the skills to deal with people.