CloudFlare was down

Re:CloudFlare was down by robotkad on Sunday March 03, 2013 @05:21AM (#5313220)

Have you called the enterprise support number? What was their response?

We are in the same boat, but guess where I have the phone number for enterprise support? Webmail on our domain. Lesson learned.

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Re:CloudFlare was down by overshard on Sunday March 03, 2013 @05:24AM (#5313226)

The response is "sorry we are looking into it, we'll call you back when we know what's wrong"... pretty generic.

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Re:CloudFlare was down by rurounijones on Sunday March 03, 2013 @05:43AM (#5313287)

Well to be fair, what do you expect them to say before they have diagnosed the root issue?

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Re:CloudFlare was down by alan_cx on Sunday March 03, 2013 @07:08AM (#5313457)

Fair enough. But then what is the point of paying for enterprise support if all you get is the same generic response a normal punter gets? If they cant offer better, then enterprise support seems poor value at best.

Are we sure that if CloudFlare wasn't so popular here, the word scam wouldn't be used?

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Re:CloudFlare was down by mef on Sunday March 03, 2013 @07:17AM (#5313476)

So you're saying you want them to say the same thing but reword it since you're enterprise? If they don't know the root cause, they don't know the root cause.

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