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Re:Heroku's Ugly Secret: The story of how the cloud-king tur... by bambax on Thursday February 14, 2013 @11:19AM (#5220111)
I don't expect an immediate response; I would have been happy with just: "This is Heroku's CEO. I'm on it."

But a link, that doesn't point anywhere useful, introduced by a PR phrase that sounds a little like "Your call is important to us", was a little annoying, esp. after reading the OP where they say they have contacted Heroku multiple times on this issue.

Re:Heroku's Ugly Secret: The story of how the cloud-king tur... by eli on Thursday February 14, 2013 @04:03PM (#5222258)
I guess it's a matter of perception. I thought "I'm on it, expect an update later" is what he said.