It's okay, hammer grammie is still around.
http://consumerist.com/2007/10/19/legend-of-comcast-office-s...
In my experience they've taken a U turn in that area. I won't say they're good yet, but it's obvious they're trying to improve. It's a good market correction, they realized they couldn't just do nothing about their reputation.
BTW, Comcast brand has been damaged by their bad customer service (and bad service in general). So they just renamed their service to Xfinity.