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Re:How do you tell a non-technical person that they can’t un... by heathlilley on Tuesday February 12, 2013 @02:23PM (#5208839)
Kobayashi Maru

If you can't find a solution, change the problem.

I have had great success in re-working the requirement when something seemingly impossible has been proposed by a user. IMHO, this is because what makes something impossible is usually an additional (and often negotiable) requirement.

Sure there are still times when this won't work either, but it should help reduce that number.

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