Interestingly, I've watched very similar symptoms happen to web services that grew organically but then attempted a 2.0 release. It's like they feel they never launched, so they need a big release to come out and impress everyone.

So they make all the same mistakes -and at the same time- ignore their existing product and users.

It's probably a good idea to link to the permalink: http://startuplessonslearned.blogspot.com/2009/03/dont-launc... of the article instead of the main page of the blog.