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Re:Ask HN: which is the most influencing quote you ever came... by jimktrains2 on Friday January 25, 2013 @09:16AM (#5115469)
"Tough and Competent" - Gene Kranz, Monday following Apollo 1 to other flight controllers.

I actually just wrote about this yesterday: http://jimkeener.com/posts/tough-and-competent

EDIT: Attribution

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