Doubleplus agree. Have been working with a state department on a student registration system for the past few years, and now everything's going to be placed under one of the 'big commercial' players in this space. No interop specs have been delivered/offered, and the integration team seems wholly unaware of the complexities of the requirements laid out by the state for the types of processes we have to comply with. And talk about 'not adapting'? We have processes in our system relating to HR and the commercial team flat out said "we don't want to deal with that", but also balked at offering us any sort of integration service points (REST/SOAP/anything) to keep doing what we need to do next year.