United Airlines bans AI agents from booking flights on behalf of travelers

Re:United Airlines bans AI agents from booking flights on be... by hbosch on Wednesday November 11, 2026 @07:14PM (#50461008)

The "ban" doesn't have to be an actual technical ban, but a "ban" in the sense that you automatically forfeit your rights to customer service or a refund if a human doesn't do the booking.

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Re:United Airlines bans AI agents from booking flights on be... by fortran77 on Wednesday November 11, 2026 @09:33PM (#50462354)

Or lose all your mileage plus miles.

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Re:United Airlines bans AI agents from booking flights on be... by SkiFire13 on Thursday November 12, 2026 @02:30AM (#50464113)

I don't think that will solve the chargeback/refund issues.

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Re:United Airlines bans AI agents from booking flights on be... by lxgr on Thursday November 12, 2026 @03:43AM (#50464603)

I'd be surprised if airlines didn't simply ban anyone doing more than x chargebacks for tickets in their name in a given time period.

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